Program Manager, JP Direct Fulfillment

JP Direct Fulfillment（DF）のミッションは、お客様の注文を可能な限り迅速かつ正確に、お約束した配送日通りにお届けすることです。この目標を達成するために、私たちはベンダーと配送業者のサプライチェーンを最適化し、最高水準のサービスを提供することを目指しています。

DFチームでは、データアナリティクスの知識を活かし、ベンダーのパフォーマンス、配送オペレーション、カスタマーエクスペリエンス（CX）の改善を推進できる、経験豊富で自主的なプログラムマネージャーを募集しています。

In JP Direct Fulfillment (DF), our goal is to ensure customer’s orders are delivered as fast as feasibly possible, on time, in full…every time. To meet this goal, we manage and optimize a complex network of vendors and carriers, seeking to provide best-in-class service levels through the entire supply chain.

The team is looking for a tenured and self-motivated Program Manager to support strategic projects that drive improvements in vendor performance, transportation execution, and customer experience (CX).

Key job responsibilities

• Planning and implementing improvement measures using data analytics (logistics network & cost optimization, service level enhancement)
• Regular monitoring and analysis of performance metrics, extracting insights from big data
• Cross-functional collaboration with multiple stakeholders (external vendors, delivery partners, network teams)
• Resolution of complex operational challenges and peak planning

A day in the life

As a DF Program Manager, you will play a key role managing overall shipping and delivery operations while coordinating with external vendors, carriers, and internal teams.

Specifically, conduct detailed network analysis and performance reviews on a regular basis (DBR / WBR / MBR / QBR) to develop and implement data-driven improvements. Additionally, implement solutions for both short- and long-term goals while resolving complex operational challenges and planning for peak periods.

Furthermore, execute tasks with flexibility while working closely with multiple teams in a fast-paced environment. The adaptability to new tools and systems is also an essential element.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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