Technical Enablement Content Creator (Tokyo Based)

What you can expect

As Zoom's Technical Writing team expands, we are seeking a Technical Writer who can create native-level Japanese content for the Japanese market. You will collaborate with global departments and team members to drive projects forward, leveraging your English communication skills to create and localize technical content specifically tailored for the Japanese market. This role is Tokyo based.

Job Description

In the Japanese market, culturally appropriate technical content is essential for customer success and Zoom portfolio penetration. The role requires understanding of both technical concepts and Japanese business practices.

The ideal candidate is self-driven with technical background in Unified Communications (UC and telephone systems), Contact Centers (CC), Service Providers (SP), Security and AI. Beyond globally used platforms and products, experience and understanding of locally accepted solutions, products, vendors and service providers in Japan are crucial elements for success.

Key Responsibilities

Design, creation and management of technical documentation and training materials for internal and external use

Understanding and documentation of product features in collaboration with Product Management and Engineering teams

Design, creation and management of visual materials, diagrams, and flowcharts for technical sales teams

Review of useful information for Solution Engineering teams and determining optimal delivery methods

Collaboration with cross-functional teams

Creation of demo content stories and localization at the Tokyo Executive Briefing Center

What we’re looking for :

Must have :

Proficient Japanese and English communication skills (This is tokyo based role.)

Over 3 years of technical documentation experience in enterprise software documentation

Knowledge of AI, LLM, UC (telephone systems), contact centers, and cloud architecture

Understanding of Japanese market IT standards / regulations and ability to culturally adapt technical content

Nice - to - have :

Experience in creating visual documentation using collaboration tools such as Confluence, Coda, and Product boards

Expert knowledge of Zoom products and solutions

Zoomのテクニカルライティングチームの拡大に伴い、日本市場向けに、ネイティブレベルの日本語コンテンツを作成できるテクニカルライターを募集しています。

Zoomポートフォリオの市場浸透に不可欠です。

UC及び電話システム）、コンタクトセンター（CC）、サービスプロバイダー（SP）、セキュリティーおよびAIなどの分野での技術的バックグラウンドを持つ方です。

Executive Briefing Centerでのデモコンテンツのストーリー作成、及びローカライゼーション

5年以上のエンタープライズ分野での技術的な顧客対応経験

3年以上のエンタープライズソフトウェアを使用した技術文書作成経験

AI、LLM、UC(電話システム）、コンタクトセンター、クラウドアーキテクチャに関する知識

IT基準・規制、および文化的特徴を踏まえた技術コンテンツ作成スキル

Confluence、Coda、Product boardなどのコラボレーションツールでの視覚的ドキュメント作成経験

Zoom製品とソリューションに関する専門知識

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.