Customer Returns Program Manager, Supply Chain Management

Amazonの成長と共に、お客様の返品体験はeコマースの重要な差別化要因となっています。当社は返品プロセスを、単なるコストセンターではなく、お客様との信頼関係を構築し、持続可能なビジネスを実現する重要な機会と捉えています。

As Amazon continues to grow, the customer returns experience has become a crucial differentiator in e-commerce. We view the returns process not merely as a cost center, but as a vital opportunity to build customer trust and create a sustainable business model.

In this position, you will lead the development and implementation of innovative solutions to create next-generation returns experiences. You will be involved in innovative initiatives including label-free returns, unmanned reception systems, and environmentally conscious recycling programs that put us at the forefront of the industry.

Furthermore, you will play a critical role in driving operational efficiencies in returns management, directly impacting cost reduction efforts worth hundreds of millions of yen annually. Acting as a bridge between Operations and other teams, you will lead cross-functional improvement initiatives to optimize our returns network.

Key job responsibilities

KPI管理とパフォーマンス改善

Plan and execute returns optimization initiatives

Optimize returns logistics network in collaboration with multiple stakeholders

Manage returns KPIs and drive performance improvements

Standardize returns processes and quality management

Partner with stakeholders across regions

About the team

More Information (Japanese Only)

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BASIC QUALIFICATIONS

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements
• Business level verbal and written communication in English and Japanese

PREFERRED QUALIFICATIONS

Our inclusive culture empowers Amazonians to deliver the best results for our customers.