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アカウントマネージャー Account Manager

アカウントマネージャー Account Manager

Expeditors大阪市, 大阪, Japan
27 days ago
Job description

Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

  • Business Development

Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives; collaborate to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits; and leverage customer knowledge and relationships to influence positive outcomes.

  • Customer Management

    • Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.

  • Customer Ecosystem Expertise

    • Develops and maintains knowledge and expertise for respective customer ecosystems including : market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.

  • Business Intelligence

    • Develops and maintains Data Fluency combined with effective use of business intelligence tools for : information gathering, processing, and analysis; performance management and improvement; and reporting.

    SCOPE OF POSITION

    To create a unique Expeditors customer experience through total ownership of and accountability to :

  • Understand global customers’ profile, needs and expectations.
  • Retain existing business and continuous pursuit of global business development.
  • Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

    • REPORTING STRUCTURE

    Customer Retention and Development Manager

  • Fluent in Japanese language, JLPT N1 level or above required (target customer is Japanese company, based in Japan)
  • University or equivalent business qualifications
  • Minimum 3 years Expeditors or industry experience
  • Proven work experience in business development
  • Knowledge of Expeditors products and services
  • Knowledge of required Expeditors operating systems
  • Proficient in MS Office and CRM software
  • Strong presentation skills
  • Proven project management skills
  • Strong analytical skills
  • Ability to perform and meet KPI requirements
  • Proven problem solving and interpersonal skills
  • Charismatic with an ability to connect
  • Ability to define, develop and document business processes and procedures
  • Excellent PC skills including word processing, presentation and spread sheet programs.

    • Expeditors offers excellent benefits

  • Annual leave granted after the probation period
  • Commutation Fee will be paid
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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    Account Manager • 大阪市, 大阪, Japan