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Technical Support Engineer (テクニカルサポートエンジニア)

Technical Support Engineer (テクニカルサポートエンジニア)

NetAppTokyo, Tokyo, JP
6 days ago
Job description

Title : Technical Support Engineer (テクニカルサポートエンジニア)

Location :

Tokyo, Tokyo, JP, 104-0031

Requisition ID : 130759

Job Summary

NetAppのAFF、FAS、ハイブリッドクラウド製品ラインに関連する技術的なサポートを提供します。顧客、カスタマーサポート担当者、フィールドサポートスタッフに対して、診断、トラブルシューティング、修理、デバッグを行います。サポート対象となるインシデントは、NetAppストレージシステムやソリューションに関するハードウェアやソフトウェアの問題から、複数システム、複数ベンダー、複数ネットワーク間の相互運用性に関する問題まで多岐にわたります。

  • NetApp FAS / AFF製品ラインに関連する複雑な問題をトラブルシュートし、解決する(下位サポートレベルでは解決できない問題を含む)。
  • ActiveIQ自動ケース生成など、さまざまなチャネルを通じて顧客のポストセールスサポート問題に対応。
  • 1およびレベル2の同僚に対して指導、助言、フィードバック、サポートを提供。
  • 9 : 00-17 : 30)。ただし、障害状況や他プロジェクトなどにより残業となる場合があります。
  • 1回程度。

Job Requirements

  • WEBケース、Zoomなど)。
  • NAS / SAN / CIFS / NFS / iSCSI / ASICなどのいずれかの技術的専門性。
  • 2つ以上に精通していることが望ましい:

  • NetAppハードウェアアーキテクチャ
  • RAIDコンセプト
  • SANおよびNASストレージ
  • NetApp Cluster-Modeストレージソリューション
  • Data ONTAPオペレーティングシステム
  • NetAppストレージ管理ソフトウェアスイート
  • NetAppデータ保護ソフトウェア
  • NVMe-oF
  • UNIX / LinuxおよびMicrosoft Windows環境の設定と管理
  • Microsoft Exchange、SQL Server、Oracle、SAP)
  • VMware、Hyper-V、Citrix)
  • AWS、Google Cloud、Azure)
  • Education

  • UNIX、ストレージ管理、またはテクニカルサポートでの2~5年の経験。
  • Job Segment : Technical Support, Technical Support Engineer, Unix, Oracle, SQL, Technology, Engineering

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    Technical Support Engineer • Tokyo, Tokyo, JP

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