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Technical Account Manager, Department Stores, Japan

Global BlueTokyo, Japan

30+ days ago

Job description

Purpose of the role

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.

Local Accounts team is responsible to retrieve technical requirements from merchants and local vendors, and implement our attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.

The holder of this position will work with IT Manager, Local Accounts Japan. He / she should work on-site as playing manager, so in addition to management work for mid / small size projects, he / she should go down to the merchants and local vendors to gather the requirements. And also BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects… these kind of works related to the systems and services used by Department Stores will be also the part of his / her work.

Responsibilities

Retrieving technical requirements from stakeholders

Understand Japanese regulation, merchants’ operation, market trends etc. deeply, and discuss with Department Stores person in charge, especially Department Stores IT directly.

Identify potential issues that merchants themselves are unaware of
Well prepared Business Requirement Specifications
Basic Design documents
Enough and well-thought UAT
Deep understanding of Global systems and services
Mindset to always obtain the latest information
Close communication with internal and external stakeholders

Implementation

Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, external vendors, in some cases, with senior managements.

Execution of internal approval process

WBS formulation and daily progress management

Resolves and / or escalates issues in a timely fashion

Vendor management

Cooperation with Field Service team and smooth / polite handover to them

Level 2 support related to Local solutions required when trouble happened, Local Accounts team will take lead and work with Central team and local vendors to resolve the issue.

Qualifications and education requirements

IT or Technology education;

7+ years of working experience with minimum 4 years of practical experience as IT Project Manager.

Rich experience of developing front end solutions (Include requirements definition, UI, IF, Form design, error handling design)

Rich experience of developing Multi platform applications (Windows, iOS, Android)

Minimum JAVA, C# programming skill (Able to review source code)

Demonstrated experience in managing projects / work streams within projects

Excellent communication skills across international teams

Excellent organizational, decision making, and problem solving skills

Work experience within an international / multicultural environment preferred

Project Management Certification (PMI, IPMA) is a plus;

Familiar with Ticketing Systems is a plus;

Experienced on Payment Systems / Solutions is a plus;

Excel VBA programming skill is strongly required in order to automate various daily processes;

Independent and self-motivating personality, able to work under remote management;

Strong resolution orientation, interpersonal, communication and organization skills;

Ability to work independently and as part of a team and present ideas clearly and concisely;

Strong analytical and problem-solving skills.

Excellent organizational, time management and customer service skills, with detail oriented.

Native Japanese language skills (oral & written)

Fluent English language skills (oral & written)

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Technical Account Manager • Tokyo, Japan