Field and Partner Solutions Engineering Manager, Japan

What you can expect

The Field and Partner Solutions Engineering Manager - Japan is an exciting and rewarding position. We are looking for a dynamic leader who possesses extensive experience leading pre-sales engineering teams in Software as a Service (SaaS) vendors, with a significant emphasis on Unified Collaboration as a Service (UCaaS) and Contact Centre as a Services (CCaaS)

This Leadership role will be responsible for serving as the business partner to the Head of Japan, as well the Japan Sales and Channel Leadership, and tasked with contributing to strategic planning, headcount growth, coverage models and business strategy.

We need a self-driven leader who can support the Japan Solutions Engineering team in overcoming obstacles and focusing on priorities. This role is based in Tokyo, Japan and reports to the Head of Solutions Engineering - Japan and Asia Pacific based in Australia.

About the Team

The Zoom solutions engineering team is a dynamic force driving the company's success.

With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

Oversee and lead Japan Field and Partner Solutions Engineering team

Set and execute the technical Japan pre-sales direct and channels / partner strategy

Drive the Zoom vision, including in-person presentations at key customer and partner facing events.

Build business plans with Japan sales, channel, customer success and marketing cross-functional partners

Define and Implement zoom partner technical enablement and demand generation events

Coach and mentor both experienced and and early in career (EIC) team members

Handle business, technical, personnel and customer escalations

What we’re looking for

5+ years leading a technical pre-sales direct and channels organization

Strong business acumen, presentation skills, and executive presence

Understand partner’s business and how Zoom services can enhance their value proposition

Industry competitive knowledge including solution, technology and product offerings from Microsoft, RingCentral, 8x8, Nice, Cisco Systems and other vendors

Be self-motivated, organised, and a strategic thinker with the ability to break down ambiguous / complex problems and deliver a cohesive recommendation.

Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent

Unified Collaboration as a Service (UCaaS)とContact Centre as a Services (CCaaS)に重点を置き、Software as a Service (SaaS)ベンダーのプリセールスエンジニアリングチームを率いた豊富な経験を持つダイナミックなリーダーを求めています。

Head of Japan、日本のSalesおよびChannelリーダーシップのビジネス・パートナーとしての役割を担い、戦略立案、人員増強、カバレッジ・モデル、ビジネス戦略に貢献することを任務とします。

Head of Solutions Engineering - Japan and Asia Pacificへレポートいただきます。

Zoomソリューションエンジニアリングチームは、会社の成功を牽引するダイナミックな組織です。

Zoomのグローバルなプレゼンスを拡大し、企業がバーチャルコラボレーションの可能性を最大限に活用できるようにする上で、極めて重要な役割を担っています。

Zoomのビジョンを推進し、主要な顧客およびパートナー向けイベントでのプレゼンテーションを行う。

Zoomパートナーのテクニカルイネーブルメントとデマンドジェネレーションイベントの定義と実施

EIC）チームメンバーのコーチングと指導

8年以上のユニファイドコラボレーション業界での経験

5年以上のプリセールス直販およびチャネル組織の技術リーダー経験

Zoomのサービスがどのようにパートナーのバリュープロポジションを強化できるかを理解していること

Microsoft、RingCentral、8x8、Nice、Cisco Systems、その他のベンダーが提供するソリューション、テクノロジー、製品などに関する知識

BS) / 工学学士(BE)または同等の学位

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.