アシスタント・アンバサダー Assistant AMbassador

Job Description

• To consistently offer professional, friendly and engaging service.
• To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
• To handle Guest concerns and react quickly, logging and notifying the appropriate leaders.
• To assist guests regarding hotel facilities in an informative and helpful way.
• To take responsibilities to make necessary decisions in absence of General Manager / Hotel Manager / Excom leaders.
• To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
• To follow department policies, procedures and service standards
• To follow all safety policies.
• Shift work required.
• Cash handling.
• Oversee front office and guest services during shift.
• Rom allocation for arrivals of the next day.
• Liaise with Guest Experience Manager to ensure VIP guest's needs are met.
• Identify sales leads to be follow-up up by sales department.
• Constantly monitor team members' appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.
• Maintain complete knowledge of hotel services / features.
• Be fully conversant with hotel fire & life safety / emergency procedures.

Qualifications

Additional Information