Creative Operations Director

Operations Director

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best : design beautiful brand experiences.

As Operations Director, you’ll play a central role in driving the efficiency, accountability, and strategic planning of our creative and production teams. Acting as the operational backbone, you’ll manage resource planning, oversee delivery metrics, and ensure cross-functional collaboration to meet project goals on time and within budget. This role is critical to enabling scalability, improving team utilization, and supporting the Creative Services organization through actionable insights and process improvements.

What you’ll be doing :

Oversee and assign the creative and production teams workload and utilization

Forecast Planning to improve production process and speed to deliver

Weekly & Monthly Reporting – Time to deliver, Rework rate, Cost per project, CSAT, Timesheet Management

Manage Stakeholder expectations

Oversee contract process for freelancers and vendors

What we’re looking for :

Strong experience working in a project or resource management capacity either in an agency or inhouse agency

Deep understanding of creative and production functions

Proficient at building frameworks to run projects thru consistent phases and assess resource needs and provide sufficient capacity to realize project goals

A track record of forecasting and implementing complex resource plans Excellent analytical skills, providing insightful reporting to oversee current and future requirements

What’s in it for you :

Flexible work arrangements and yearly paid vacation and sick time.

Competitive commercial medical insurance coverage to meet all your healthcare needs.

Global Recognition & Reward program

Extensive development and training offerings.

Opportunity to work with global teams with diverse cultures. Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity,