Account Service Manager

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.

Key Missions

• Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and add-on’s
• Ensures contract renewals by being accountable for the renewal win strategy and preparing and owning customer offers, which includes driving and being accountable for the formulation, coherency and content of all offer reviews
• Conducts the negotiation and ensures the signature of resulting contracts (including ensuring adherence of contracts with the company policy and legal matrix)
• Protects acquired customer base by securing customer loyalty
• Owns and prepares the budget and revenue forecast (ensuring forecast accuracy)
• Develops intimate knowledge of customer’s operational environment and build strong relationships, including opening doors for new business opportunities
• Contributes to the account service management plan as required
• Negotiates contract change requests within or outside of the contract
• Aligns customer to product roadmap including driving product migrations
• Sells advanced products and services to contribute to new revenue streams
• Manages Account information within the Customer Relationship Management System
• Deliver the contract or business as usual (BAU) including revenue, Average Selling Price (ASP), cash collection and add-on’s for small account under supervision
• Complies with internal reporting requirements
• Develops intimate knowledge of customer’s operational environment and builds strong relationships
• Manages Account information within the Customer Relationship Management System

Profile & Other Information