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LCMS Field Service Engineer

Thermo Fisher ScientificYokohama, Japan

10 days ago

Job description

Target Equipment

Liquid Chromatography Mass Spectrometer (LC-MS)
Liquid Chromatography (LC)

Job Content】

You will be involved in most of the services provided to customers after the installation of the equipment, striving to improve customer satisfaction and update equipment, and also play a role in promoting the increase in service sales.

Installation and operation explanation of equipment

Failure diagnosis and repair

Inspection work and validation tasks

Proposals for maintenance contracts / paid repairs / upgrades according to customer needs

Required Skills】

If you have any of the following skills, we will follow up with product knowledge through OJT, so please feel free to contact us.

Those who majored in chemistry / electricity / mechanics, etc.

Those who have experience as a service engineer for some kind of product

Those who have experience using some kind of analytical equipment as a user

Those who can share and solve customers' problems and feel joy in doing so

Those who can communicate smoothly with internal customers and cooperating companies

Those who can read English manuals and receive training in English

Adaptability to handle various products

Those who can explain logically and clearly to customers

Flow after joining the company】

First, start with a general orientation, and then learn the job through accompanying senior employees (OJT) for a few months according to your skills and experience. Senior employees and colleagues around you will support you with any questions. There are also plenty of learning opportunities, such as external courses and overseas training.

How to proceed with work】

Share technical knowledge and hone your skills. Help each other immediately when someone is in trouble. Thermo Fisher's Field Service Engineers emphasize teamwork. Staff with roles such as technical support / field managers are in place to support engineers as a team, allowing Field Service Engineers to focus on the customers in front of them.

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Field Service Engineer • Yokohama, Japan