Guest Relations Officer (JPN)

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO : Operations Manager

POSITIONS REPORTING TO THIS POSITION : Room Attendants

KEY RELATIONSHIPS :

Internal :   Reservations, Guest Relations, Guest Services, Housekeeping, Food & Beverage, Kitchen

External :   Guests, Vendors, Suppliers, Contractors

PRIMARY OBJECTIVES :

PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Register and rooms all arrivals according to established procedures.
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensures accurate daily report of all money received.
• Cash hotel guest’s personal and travelers checks and assists with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Responsible and attends to guest’s request of using the service of safety box at all times.
• Knowledgeable of all special promotion procedures, for programs such as : Seasonal Packages, Wyndham Rewards programs.
• Attend to guest’s complaints, inquiries and requests, referees problems to Operations Manager and Guest Relations Manager if he / she unable to assist.
• Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• Perform the audit balances and prepares all works for audit in an orderly fashion.
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
• Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
• Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
• Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard.

KEY POSITION CRITERIA :

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.