Digital Technology_Business Transformation Analyst / Communications and Engagement

What we are aiming for in Digital Transformation

An opportunity with USJ's Digital and Technology team is an experience like no other. From developing state-of-the-art theme park locations in Orlando, Hollywood, Beijing and Japan, to new destinations, like our Halloween Horror nights themed destination in Vegas and a kids park in Frisco… our teams are at the heart of the new and innovative digital technologies that power our guest and team member experiences.

In this team, you will be responsible for working with our business partners and product teams to understand the requirements that drive the technology solutions we will deploy and analyze key requirements needed. You will engage in the testing cycles of those solutions to align and drive that the design meets the original set of expectations. You are part of a global team that is consistently looking at ways to enhance the experience for guests, from planning their trip to their in park visit, to their post return while driving the best experience all around.

As part of the Digital and Technology team, you will work in a global and multinational team atmosphere, with team members that come to work with us, from various countries. You will engage with not only team members but with multinational vendors that support our destinations and experiences across the globe.

After joining the company, you will gain a basic understanding of the latest technology for our theme parks and overall in park ride solutions. Not to worry, we will work with you to refine your business system analysis skills. Your role will be responsible for reporting to management both in Japan and within the US. Regardless of your length of service, you will be involved in operations with other parks around the world and will be able to grow significantly.

Examples of projects or the kind of projects you may engage in, include but are not limited to :

Commerce Platform

Ticketing and Access Control systems

Web and Mobile application development

Gaming and new technologies innovations, that connect the guest at home and in park

Photo validation technologies

Ride Reservation platforms

Food and Beverage platforms

Character digitally connected experiences, and the list goes on.

So come join the fun, with destinations all around the world, Universal Destinations and Experiences Digital & Technology team, has multiple ways to immerse you in our brand, while growing your career.

JOB SUMMARY & MISSION

Our mission is to encourage users in adopting new system services to achieve company goals and vision a competitive theme park business by eliminating their psychological anxiety / resistance.

This role will engage with key business stakeholders such as operations, finance, marketing and conduct communication efforts to inspire new system deployment. This role will focus on developing clear and effective communication materials with alignment to business goals, tracking progress and supporting learning initiatives to roll out new systems with sufficient explanation and training.

RESPONSIBILITIES

1.) Engage stakeholders through targeted communication strategies :

• Understand the audience : Segment stakeholders (e.g., leadership, employees, customers) and tailor messages to their specific needs, preferences, and concerns.
• Utilize appropriate channels : Choose the right communication tools (e.g., email, meetings, digital platforms, newsletters) based on the audience.
• Create a feedback loop : Ensure there’s a mechanism to gather feedback from stakeholders to refine communication strategies.

2.) Create and disseminate release notes, announcements, and newsletters :

3.) Coordinate internal and business communications to ensure alignment and clarity :

4.) Support learning initiatives by providing communication materials and resources :

Promote learning programs : Use communications to encourage participation and highlight the benefits of learning initiatives to stakeholders.

REQUIREMENTS

LANGUAGE :

Ability to use both Japanese and English in business

EDUCATION :

Bachelor's degree in Business communications, Marketing, or a related field.

EXPERIENCE :

LIFE at Universal Studios Japan

Check out more information on our corporate here at Universal Studios Japan.