On-Site Support Consultant

Job description

Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.

As an On-Site Support Consultant , you will act as the key point of contact for customers, providing hands-on technical support in infrastructure environments. You will ensure smooth operations, rapid incident response, and system reliability for essential services—including airport telecommunications and data center infrastructure. This role involves shift-based operational work, including remote on-call and occasional weekend coverage.

Your missions

Act as the primary contact for escalated technical issues and service requests.

Coordinate incident response, follow-up actions, and continuous improvement initiatives.

Monitor infrastructure and telecom systems, identifying and resolving events in real-time.

Provide operational support for telecommunications and central data center infrastructure.

Manage escalations end-to-end, ensuring effective communication with internal teams and customers.

Participate in shift rotation, including after-hours on-call and weekend coverage on-site.

Attend and support project meetings, including planning, documentation, installation, and testing.

Deliver field engineering support and lead technical resolution efforts on-site.

Your profile

Minimum 1 years of experience in technical support, preferably in a client-facing environment.

Strong analytical skills and hands-on troubleshooting in networking and data center environments.

Familiarity with telecom technologies; experience in RF, VHF, satellite or aircraft communications is a strong asset.

Fluent in Japanese and English (written and spoken); other languages are a plus.

Strong interpersonal and communication skills, able to explain technical topics to non-technical users.

Academic background : Bachelor's degree in Information Technology, Telecommunications, or related field.

Certifications such as CompTIA A+, Cisco CCNA, Microsoft Certified, or Linux are advantageous.

You are flexible, proactive, and comfortable with operational shift work including on-call duties.

What we offer

An international community bringing together 110+ different nationalities.

An environment where trust has a central place : 70% of our key leaders started their careers at the first level of responsibilities.

A robust training system with our internal Academy and 250+ available modules.

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.).

Strong commitments to CSR notably through participation in our WeCare Together program.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.