Talent.com
This job offer is not available in your country.
AV Desktop Support

AV Desktop Support

Fidel Consulting KKTokyo, Tokyo, Japan
20 days ago
Job description

Appealing Points :

  • Diverse Technical Challenges : Engage in hands-on support for cutting-edge AV systems (Crestron, Extron, Teams Rooms), hardware troubleshooting, and basic networking, offering continuous learning and professional growth.
  • Client-Facing Impact : Be the trusted onsite expert and first point of contact, where your communication skills and customer-first mindset directly enhance user experiences across dynamic work environments.
  • Global Collaboration, Local Expertise : Work during local business hours in a role that values bilingual proficiency, allowing you to apply your technical and language skills in a culturally aware, globally connected support network.

Annual salary : 5 Million and above

Qualification :

  • Experience : 2+ years
  • Resident Technicians : 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
  • Dispatch Technicians : 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
  • We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
  • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
  • Strong communication skills, with a customer-focused approach to resolving issues.
  • Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
  • Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
  • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
  • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
  • Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
  • Manage and troubleshoot Laptops, Desktops devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
  • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
  • Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
  • Certifications : CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.
  • Language Skills : Business level Japanese (JLPT N2) and Business level English

    Company Description :

    A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

    Measures against passive smoking]

    No smoking indoors allowed

    Designated smoking area

  • Skillset Required : AV systems, CompTIA A+, CTS , Extron, Crestron, Japanese JLPT N, English 2
  • Create a job alert for this search

    Support • Tokyo, Tokyo, Japan

    Related jobs
    Solution Support Engineer

    Solution Support Engineer

    SAPTokyo, Tokyo, JP
    At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for...Show moreLast updated: 30+ days ago
    Sr. Technical Support Engineer, Focused Services

    Sr. Technical Support Engineer, Focused Services

    Palo Alto NetworksTokyo, TOKYO, JP
    At Palo Alto Networks everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and mo...Show moreLast updated: 15 days ago
    019_【東京/大阪】プロダクションサポートエンンジニア/Production Support Enginner[CTO]

    019_【東京/大阪】プロダクションサポートエンンジニア/Production Support Enginner[CTO]

    FWD Life Insurance CorporationNihonbashi, Tokyo, Japan
    FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.The company w...Show moreLast updated: 16 days ago
    Japanese Digital Content Specialist

    Japanese Digital Content Specialist

    Welocalize Life Science SLTokyo, Tokyo, JP
    Welo Data (a Welocalize brand).Remote (Must be located in Japan).Freelance / Independent Contractor.Flexible (average 4 hours per day, minimum 4 hours per week). Welo Data, part of the Welocalize fa...Show moreLast updated: 16 days ago
    IT Desktop Support Engineer

    IT Desktop Support Engineer

    SkySysMarunouchi
    Desktop L2 JD : • Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and ...Show moreLast updated: 30+ days ago
    Customer Service Support, SRC

    Customer Service Support, SRC

    PhilipsTokyo, Tokyo, Japan
    OJT などでしっかりとした研修を用意していますので業界未経験の方でも安心して新たなキャリアを構築していただけます。.Care Leave(年間 10 日間)、Sick Leave(年間最大 30 日間)ほか.PhiliFlex ポイント:最大 102,000 ポイント(1 ポイント=1 円). Philips内の他のポジションに適任な候補者であるかもしれません。.Show moreLast updated: 25 days ago
    IT Onsite Technician (Tokyo, IT Support, English)

    IT Onsite Technician (Tokyo, IT Support, English)

    D-ployTokyo, Tokyo, Japan
    Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative ...Show moreLast updated: 30+ days ago
    Staff Engineer - Support Engineer, Atlassian Tools, Stargate

    Staff Engineer - Support Engineer, Atlassian Tools, Stargate

    NagarroNihonbashi, JP
    This role oversees the administration, customization, and technical support of Atlassian tools within the Stargate developer platform and its broader ecosystem integrations.The scope includes handl...Show moreLast updated: 9 days ago
    茅場町駅徒歩1分★正看護師★クリニック★透析室★日曜祝休み★準夜勤あり

    茅場町駅徒歩1分★正看護師★クリニック★透析室★日曜祝休み★準夜勤あり

    Kirara Support東京都中央区
    OJT勤務形態日勤のみ就業時間日番(1) 7 : 20~15 : 55.LINEやメールでも対応させていただきますので、お気軽にご相談ください。.Show moreLast updated: 30+ days ago
    Packet / IP and WDM T2 deploy& customer support Engineer

    Packet / IP and WDM T2 deploy& customer support Engineer

    Ribbon Communications Operating CompanyTokyo, Tokyo, Japan
    Tokyo, Japan base customer support engineer responsible for Japanese market as a primary market and in the Region when support is needed (Region means : SEA, China, Taiwan, Korea, Australia & Ne...Show moreLast updated: 17 days ago
    SSG Premium Services Support - Technical Support Engineer - Japan

    SSG Premium Services Support - Technical Support Engineer - Japan

    LenovoChiyoda-Ku, Tokyo, Japan
    The Lenovo SSG Premium Services Technical Support Engineer is a critical member of the Lenovo SSG Premium Services team.Strong technical skills, complex problem collaboration skills, as well as out...Show moreLast updated: 16 days ago
    Application Support Engineer

    Application Support Engineer

    Columbia Sportswear CompanyTokyo, Tokyo, Japan
    This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.Show moreLast updated: 6 days ago
    Technical Support Engineer (Tokyo Based)

    Technical Support Engineer (Tokyo Based)

    ZoomTokyo 23 wards
    Technical Support Engineer (Tokyo Based).The ideal Technical Support Engineer is someone who will be passionate about our cloud collaboration vision and have a great attitude.The Technical Support ...Show moreLast updated: 16 days ago
    Manager, Small Business Segment, Sales Specialist, North East Asia

    Manager, Small Business Segment, Sales Specialist, North East Asia

    Mastercard Data & ServicesTokyo, Tokyo, Japan
    Manager, Small Business Segment, Sales Specialist, North East AsiaAbout Mastercard.Mastercard is a global technology company in the payments sector. We power payments and provide products and servic...Show moreLast updated: 16 days ago
    Senior Technical Support Specialist - Japan

    Senior Technical Support Specialist - Japan

    DataVisorTokyo, Tokyo, JP
    Quick Apply
    DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and...Show moreLast updated: 18 days ago
    Technical Support Engineer

    Technical Support Engineer

    GenetecTokyo, Tokyo, JP
    Quick Apply
    The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer ...Show moreLast updated: 19 days ago
    Client Support Senior Analyst

    Client Support Senior Analyst

    nextRolesTokyo, Tokyo, JP
    Quick Apply
    Being a member of Chief Client Office, the Client Support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, a...Show moreLast updated: 30+ days ago
    Data Engineer / Support Engineer

    Data Engineer / Support Engineer

    DENODO SLTokyo, Tokyo, JP
    Denodoでは、カスタマーサクセス組織の一員として、グローバルオフィスチームの一員としてDenodoの学習と採用を次のレベルへと引き上げる意欲のある、技術的で情熱的、実践的なデータアドボケイトを募集しています。.Denodoの顧客、パートナー、そしてDenodo Platformのすべてのユーザーが、データ管理ソリューションを成功させるために必要なすべての資料を利用できるようにすることがあ...Show moreLast updated: 30+ days ago