Appealing Points :
- Diverse Technical Challenges : Engage in hands-on support for cutting-edge AV systems (Crestron, Extron, Teams Rooms), hardware troubleshooting, and basic networking, offering continuous learning and professional growth.
- Client-Facing Impact : Be the trusted onsite expert and first point of contact, where your communication skills and customer-first mindset directly enhance user experiences across dynamic work environments.
- Global Collaboration, Local Expertise : Work during local business hours in a role that values bilingual proficiency, allowing you to apply your technical and language skills in a culturally aware, globally connected support network.
Annual salary : 5 Million and above
Qualification :
Experience : 2+ yearsResident Technicians : 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.Dispatch Technicians : 2+ years of experience; capable of troubleshooting diverse technical issues across locations.We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertiseExperience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).Strong communication skills, with a customer-focused approach to resolving issues.Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.Provide first-level onsite support for hardware, AV systems, device management, and basic networking.Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.Manage and troubleshoot Laptops, Desktops devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.Certifications : CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.Language Skills : Business level Japanese (JLPT N2) and Business level English
Company Description :
A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
Skillset Required : AV systems, CompTIA A+, CTS , Extron, Crestron, Japanese JLPT N, English 2