Account Manager

About the Role

We are currently looking for an experienced Account Manager to join our team in Tokyo. This role is crucial for maintaining and expanding relationships with LexisNexis’s existing customers in the corporate market. The ideal candidate will be responsible for achieving sales quotas and client satisfaction objectives.

This position focuses on existing business.

Responsibilities

Manage and nurture relationships with existing clients to ensure their satisfaction and retention.

Understand client needs and identify new business opportunities within existing accounts.

Coordinate with cross-functional teams to deliver effective solutions that meet client requirements.

Conduct regular reviews to ensure clients are satisfied with their services and to resolve any issues.

Upsell and cross-sell products and services to enhance customer accounts.

Develop a thorough understanding of market conditions and competitive activities.

Prepare regular reports on account status, renewal, and sales activity.

Act as the client’s advocate internally to ensure project goals are met and services are delivered on time.

Requirements

Bachelor’s degree in Business Administration, Sales, or a related field.

Minimum of 3 years of relevant experience in account management, preferably in the SaaS or technology sector.

Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.

Fluent in Japanese and business level English is a plus.

Strong listening, negotiation, and presentation skills.

Excellent verbal and written communications skills.

Self-motivated and able to thrive in a results-driven environment.

Ability to prioritize among competing tasks.

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. Enjoy such benefits such as

Competitive salary and performance incentives.

Comprehensive benefits package including health coverage and retirement plans.

Professional development and training opportunities.

Collaborative work environment with supportive team members.

Global career opportunities in a respected international company.