Regulatory Service Client Manager

Great that you're thinking about a career with BSI!

Position : Client Manager (Auditor)

Purpose of the role :

As the face of BSI, the role of the Client Manager Medical Devices is to work closely with BSI clients across the Globe. The role is based in Japan, helping clients to improve their performance by assessing their Quality Management Systems and related processes against BSI standards and legal requirements such as the Medical Device Regulations. At the end of each assessment the Client Manager compiles an assessment report and presents this to the client. This role operates predominantly within the highly regulated medical devices market.

Key Responsibilities & Accountabilities :

• Ensure that value is added to customers and their business / organisation through the assessment of their systems and processes against BSI requirements
• Complete assessments and visit reports compliantly and in line with BSI requirements
• Recommend the issue, re-issue or withdrawal of ISO 13485, ISO 9001, CE and MDSAP certificates, and report recommendations in accordance with BSI policy, procedures and timeframes
• Continuously enhance and uphold BSI’s reputation through effective planning, service delivery, compliant reports, and positive interactions with clients and key stakeholders
• Demonstrate commercial acumen and providing added value in client interactions
• Maintain a professional and engaging demeanour in all client relations, ensuring a positive and constructive experience
• Lead assessment teams as required, ensuring team members are well-briefed to maintain quality of service fostering effective working relationships
• Build and nurture strong partnerships with clients, securing long-term commercial relationships and identifying opportunities for business development and increased client satisfaction
• Provide accurate and timely information, ensuring client and other records are up to date and complete, whilst adhering to internal information requirements
• Plan / schedule workloads to make best use of own time and maximise revenue-earning activity
• Maintain and enhance appropriate professional qualification status in relevant disciplines
• Support induction, training, development, coaching and qualifying reviews where requested
• Be an active member of the Operational Delivery Team, proactively engaging with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of Assessor Excellence putting the customer first

Key Performance Indicators :

Customer Focus

Operational Delivery

Communication

Commercial Awareness

Travel requirements :

Language requirements :

Knowledge and Experience :

Skills and Abilities (e.g. Teamwork, IT, Communication, Relationships) :

Qualifications (e.g. Technical) :

Personal Qualities / Aptitudes (e.g. Initiative, flexibility, commitment,reliability) :

BSI Excellence behaviours :

Our Excellence Behaviours : Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.