Practice Director - Japan Managed Services

The Role

As a Practice Director for Veeva Systems Japan, you will not just lead a team; you will drive significant change within our established, high-potential Managed Services group. Veeva is looking for a leader who is excited to reshape our post-implementation strategy, transitioning the team toward a more proactive, forward-thinking mindset. This is a unique opportunity to take initiative and implement your vision, impacting how we partner with our Japanese customers.

You will guide our talented team of Managed Services consultants, collaborating with customers to ensure Veeva applications are used the right way and keep providing increased value. Our customers succeed with Veeva's applications, we make it easier for them to get drugs to market faster, which helps those that are sick get better faster, and makes the world a healthier place, faster.

This role calls for someone who can contribute at both a hands-on and strategic level, helping us cultivate an even more innovative and impactful Veeva culture. You will be instrumental in defining and implementing best practices, recruiting new team members, and empowering current team members to grow and advance their careers.

If you are a results-oriented leader who thrives in a global, cross-functional environment and is passionate about transforming how we deliver exceptional customer experiences, we encourage you to apply.

What You'll Do

• Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
• Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
• Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
• Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
• Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
• Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
• Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers

Requirements

Nice to Have

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .