Customer Focus Center Representative

Description

KEY ACCOUNTABILITIES

• EHS, Compliance and Company Strategy

1. Ensure self behavior compliant to the regulations of EHS, HR and Administration, etc

2. Fully aware and implement the company strategy

1. Provide insight to demand forecast A / R / O through customer and Commercial collaboration

2. Manage customer order and support commercial to achieve sales target

2.1 Receive customer order, check supply plan with planner and confirm order to customer

2.2 Follow up order to secure OTIF and provide order status to commercial to submit sales plan

2.3 Timely escalate exceptions with proposals to manager to resolve the issue and / or manage customer expectation

3. Feed customer satisfaction through fast response to customer request and complaint

4. Arrange stock replenishment for orders from LA and prodict inventory

4.1 Issue IC PO to US03 and follow up delivery with US03 planner and Japan Logistics

4.2 Predit inventory based on 4.1 plan and review predition result

5. SAP transaction : order maintenance, customer master data (directly in SAP or by CMD cube)

KEY REQUIREMENTS

Education : Bachelor degree or above

Experiences : Minimum 3 years experiences in supply chain functions, e.g. Customer Service, Planning, etc.

Know-how / Skills :

KEY COMPETENCIES

Additional Locations :