E-Commerce Senior Executive

About the Role

PURPOSE OF POSITION :

Drive growth of the Dyson direct business by optimizing the shopper journey on our e-commerce site. This includes analyzing and improving website metrics such as conversion rate, time on site, and bounce rate through strategic and tactical enhancements.

MAIN ACCOUNTABILITIES :

Product Launches

Ensure timely receipt of assets and approval for Japan-specific changes by liaising with the Group assets team in the UK.

Collaborate with Ecommerce, Digital Advertising, and Brand / Category teams to plan and implement new product launches.

Enter product details in Hybris and request asset creation or fixes from the local creative hub to develop content tailored to Japanese customers.

Oversee scheduling to ensure on-time launches with optimal page implementation.

Design wireframes to showcase new products and brief content admins as needed.

Review implemented content and, post-launch, monitor key metrics to drive improvements.

Website Maintenance & Digital Campaigns

Localize web content from Group and ensure alignment with campaign needs.

Develop and optimize landing pages for different audiences, tracking conversions with support from Ecommerce, Analytics, and Brand teams.

Troubleshoot broken links and image issues, and test website accessibility across devices.

Partner with Sales & Campaign Managers to implement campaign content and review related Hybris / SAP CRM settings.

UI / UX Optimization

Lead planning and implementation of site enhancements to improve ecommerce performance.

Create wireframes, storyboards, and user flows for improved customer engagement.

Monitor website KPIs and develop strategies for ongoing optimization.

Work with creative teams and external resources to maximize content quality.

Ensure proper approvals from all stakeholders for new initiatives.

Site Merchandising & Insights

Collaborate with Group and Analytics teams to refine merchandising plans based on data-driven insights.

Interpret test results and drive continuous improvement.

System Updates & Improvements

Coordinate with Group digital teams on scheduling and prioritization of system updates.

Test website performance before and after updates in collaboration with Ecommerce and digital teams.

Incident Management

Identify and report system implementation issues through the IT portal, and work with IT / Digital teams to resolve them, including participating in testing as needed.

Outsourced Team Management

Oversee outsourced content teams, managing workload distribution and ensuring quality control.

About You

Skills & Competencies

2-3+ years of experience in e-commerce business

Experience in website content strategy

Basic knowledge of HTML and CSS

Strong analytical and creative skills, especially in website development

English / Intermediate level

Japanese / Fluent level

Proactive, self-motivated, and able to take initiative

Excellent written and verbal communication skills

Highly detail-oriented and process-driven

Strong organizational, planning, and problem-solving abilities

Ability to manage multiple stakeholders and achieve consensus

Comfortable working both independently and as part of a team

Adaptable to diverse working environments and teams

LI-DS1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.