Résumé du poste :
Department / Group Description :
The Global HR Operations team is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.
Job Summary and Purpose :
This role is responsible for the day-to-day leadership of Global HR Operations. It has leadership accountability for a team who is supporting the GHRO operation needs of employees across the region. This role will focus on delivery of high service levels to meet client needs and will interface with clients for assessment of new work, services, processes and escalated issues. Using a variety of sources of data and metrics to identify opportunities for continuous improvement and efficiencies for increased productivity and exceptional customer service. Works closely with cross-regional Managers and Senior Managers on process improvement and execution.
Key Job Responsibilities and Duties :
Regional Operations
- Oversee work and daily activities for Global HR Operations staff to ensure Service Level Agreements (SLAs) are met and issues are resolved with clients
- Distribute work (potentially across regions) as necessary based on staffing, skills / knowledge, and priorities
- Provide direct, escalation support to stakeholders on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed.
- Handle escalations and problem solve complex situations
- Grow GHRO team member in their enterprise knowledge and transaction development
- Provide training on existing or new skills / knowledge areas to onsite staff as needed and oversee system testing
- Inspire a strong, healthy team
Strategy Development and Execution
Identify opportunities to improve the business by considering client needs, customer experience, costs / ROI, technology, and SLAsDrive compliance auditing and implement actions for improvementsEngage with stakeholders and HR partners and work closely with Senior Managers to develop and implement operational improvementsLeverage technology to improve employee experience, increase productivity, and build a Global HR Ops communityPartner and collaborate with senior management as a strategic partner on projects and the implementation of operational strategiesManage assigned enterprise project(s)Global HR Operations Community Building and team development
Provide leadership, direction and exemplify the values of the Disney brand and share those values with clients and teamSupport and participate in building a community among all Global HR Operations employeesPositively influence Global HR Operations team members through change associated with new technology, new processes, new team members and a growing, global clienteleSet an example for positivity, flexibility, leadership, and inspire a cross-functional and cross-regional GHRO teamJob Requirements
Bachelor’s degree in Human Resources and / or Business related fieldMinimum 5 years of leadership experience or HR functional expertisePrevious work experience in an HR Operations or similar environmentPrevious Disney experience preferredExperience managing teams through changeSkills / Specialized Knowledge / Competencies
Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic / changing environmentDemonstrate leadership skills with a focus on developing talent within the organizationDemonstrated polish and professionalism at all times even when engaging with leaders and team members with differing points of viewProven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the Global HR Operation organization in mindEffective problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skillsAbility to work in an organized and logical manner and with flexibility to adapt to change when necessaryDemonstrate strong sense of initiative and urgency, with the ability to follow up on outstanding matters efficientlyA high ability to manage execution and manage multiple demandsBe able to build strong relationships and trust throughout the organizationAbility to adjust to change in a positive, productive mannerAbility to guide teams and employees to drive organizational performanceAbility to build a cohesive team while maintaining productivityAbility to multi-task in a rapidly changing work environmentAbility to maintain a high level of confidentialityEfficient skills in Microsoft Office and technical aptitude with HR information systems){kind=logo}