Talent.com
This job offer is not available in your country.
Senior Customer Success Manager

Senior Customer Success Manager

SyncronChiyoda City, Tokyo, JP
30+ days ago
Job type
  • Quick Apply
Job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for :

  • Supply Chain optimization,
  • Pricing strategy,
  • Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations , such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

What would you do?

You will be a trusted Advisor for key business owners and executives including CxOs

Interface with C-level executives to drive program strategy and ROI

Frequent multi-level communications through executive business reviews, QBRs, etc.

Be point of contact for the customer regarding anything that concerns the delivery of Syncron’s services, commercial set-up and contracts

Manage escalations and resolve customer issues in a timely and effective manner

Develop and execute strategic account plans to drive customer retention and growth

Collaborate with cross-functional teams, including Sales, Marketing, and Products, to ensure customer success

Who you are? / What we expect

  • 5 to 7 years of experience in Customer Success Management, within Enterprise SaaS
  • Strong business and strategic skills to drive value conversations
  • Executive presence, comfort with ambiguity and C-level communication
  • Commercial contract negotiation experience to drive renewal and price increase conversations
  • As a person, you are analytical and have an interest in problem solving but with strongly developed communication and documentation skills

    • The icing on the cake :

  • Experience in automotive, manufacturing industry for after-sales
  • Experience from working with Supply Chain Management applications such as forecasting, planning, order management, price management, field service and warranty management etc

    • Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

    LI-SYNCRON

    LI-Remote

    LI-Hybrid

    Syncron（シンクロン）は、20年以上の実績を持つグローバルSaaS企業であり、一貫して アフターマーケット領域 を専門としたソリューションを提供しています。私たちのCSX（Connected Service Experience）プラットフォームは、以下の領域に特化した業務支援を行っています：

    Customer Success Manager）

  • KPI）の特定と最適化に向けたワークショップの実施
  • Syncron製品・サービスの利用促進と定着に向けた提案
  • CxOレベルとのプログラム戦略やROIに関する対話
  • QBR等）を通じた多層的なコミュニケーション
  • Syncronサービスに関する問い合わせ、契約内容の管理、商業面の調整
  • SaaS業界におけるカスタマーサクセスマネジメント経験（5〜7年程度）
  • Cレベルとの対話ができる高いコミュニケーションスキルとプレゼンス

    • Syncronでは多様性を尊重し、非典型的なキャリアの方も歓迎しています。私たちは、スキルの転用と成功への意欲を重視しています。

    Create a job alert for this search

    Customer Manager • Chiyoda City, Tokyo, JP