Senior Managed Services Consultant

Description

Managed Service Consultants are responsible for discovering and realising ongoing success criteria for Sprinklr clients. MS consultant will work on delivering the Sprinklr platform configuration to fit client's business needs based on the global best practices. During the MS delivery, consultant will work closely with internal team, including Success Manager, Sales and Enablement consultant and the product support to ensure the client's success.

What Are Your Responsibilities

Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform

Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled

Maintain platform relevancy according to changes in business needs

Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality

Provide oversight on any additional enablement of the software deployment to be in line with the current architecture and future client needs or business requirements

Ensure that every client derives the most value possible from the Sprinklr platform

Assist the Sales and Success teams in providing insight to client health, and working to win new business and / or grow existing accounts

Support our Services leaders to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Embody The Sprinklr Way and become an ambassador of Sprinklr

What does success look like :

Contributing to our 90% retention goal by delivering continuous product expertise support, and use cases

Securing a minimum of 8 out of 10 CHI score per customer

Achieving a 85% of billable utilization

Desired Skills and Experience

3-7 years of experience in enterprise software, digital, or social account management, implementation and technical operational support

Experience using or configuring Social Media Management and /  or Content Management tools and software is preferred

Fluency in social media platforms and direct experience working with or for social media management software

Strong Japanese written and verbal communication skills and presentation skills

Ability to work independently and as a team

Experience working on several assignments simultaneously

Tracking against hard or soft KPIs for performance measurement

Excellent skill with Microsoft Word, Excel, PowerPoint

Native Japanese Speaker, Business level English

4-year college degree

Why You'll Love Sprinklr :

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.