Job Overview
As a Front Office Assistant Coordinator, you will play a crucial role in managing and promoting a comfortable working environment. Your expertise in customer service and attention to detail will be invaluable as you represent our company while upholding our brand values and delivering a positive experience to all who interact with us.
The role
- Manage the office area, ensuring a welcoming and comfortable environment for visitors, clients, and employees
- Provide exceptional customer service by greeting and assisting visitors, answering inquiries, and directing them to the appropriate personnel or department
- Handle incoming calls and take accurate messages when necessary
- Assist with administrative tasks such as scheduling appointments, managing internal events and organizing meetings
- Coordinate and oversee office supplies, ensuring inventory levels are maintained and ordering new supplies as needed
- Maintain confidentiality and handle sensitive information
- Collaborate with team members and other departments to ensure smooth operations and resolve any issues that may arise
We offer
Autonomy and ownership : you can be solely responsible of creating and managing a welcoming and organized environmentPurpose-driven work : The chance to contribute to our growth in the the global video game industryCareer advancement : We offer rapid promotions for those contributing to the international expansionEvolving responsibilities matching your personal skills to build your own pathRequirements
English : Professional ProficiencyJapanese : Professional Proficiency (JLPT N1, N2 or equivalent)1-2 years of experience in a customer service role, general affairs, or secretarial work positionExperience using Google Docs or Office softwareExcellent verbal and written communication skillsStrong interpersonal skills and the ability to build strong relationships with customersAbility to adapt to a fast-paced, multicultural environment where growth and change are constantFlexibility, ability to deal with uncertainty and prioritize tasksGood to have
Experience in the hospitality industryExperience in event planning and execution inside and outside the companyJapan-related experienceBenefits
Visa sponsorshipFree lunch catering (after 3 months of employment) and breakfastFree in-office Starbucks, tea, drinks, snacks, sweets & vitamins / supplementsModern office space in the heart of Tokyo, with views of Tokyo Tower and Mount FujiIndustry-leading work-life harmony : overtime is rare and discouragedCommute expenses covered30,000 yen rent support if you live 2 stops from Roppongi 1-chome or Kamiyacho stationsBonus for continuous employment (50,000 yen / month added to base salary after 5 years of continued employment)Health insuranceDiverse & international environmentWorking hours : 10 : 00 – 19 : 00, Monday to Friday (in-office)Interview process :
subject to change depending on situationFirst interview (English) → Assignment in-office → Final interview with HR director or Team Leader → Offer
Salary Range : 3M ~ 5M JPY / year base pay (depending on skills and experience)
About CTW.inc
Founded in 2013, CTW is Japan’s No.1 browser game company. Our primary service is the G123 IP game platform — which publishes video games based on famous Japanese IP.
We’ve been experiencing steady growth in revenue in the past few years as our player base has exploded to over 50 million users worldwide.
We must grow quickly to keep up with market demand.
Our CEO founded and named this company with the aspiration to "Change the World." As a fast-growing startup, we hope our team will drive themselves to try new things and accelerate their careers to match the rapid expansion of the company.
Our core values are :
ambitiondrivesimplicityWith global hits like Vivid Army, Queen's Blade, and many more, we’re looking to go from a market leader in Japan to an industry leader globally!