Customer Quality Engineer

Job Responsibilities

• Leader of 8D reports towards customers to secure proper lead time and high-quality level in response to claims, investigations, corrective actions implementation. Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints; Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms. Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce); Coordinate necessary containment actions to minimize negative impact to the customer. Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers. Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW. Maintain customer quality related data to share the status with the Management.

Background & Skills

Employee Benefits

Location

Kyoto Plant