Lodging Partner Associate II, Japanese Language Support

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Lodging Partner Associate, Japanese Language Support

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas : operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will :

Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour

Respond to inquiries or requests in inventory management, data entry and training

Call partners to resolve current and future issues (questions, changes, etc.)

Providing supplier self-service support and maintenance.

Flexibly adhering to defined procedures, standards and performance expectations.

Experience and Qualifications :

Professional proficiency in English and Japanese language skills

Diploma, University Degree; related field; or equivalent related professional experience

or equivalent

Experience in customer service-oriented industry

Hotel / Travel -industry experience will be a plus

Fluency with internet, computer usage and web-based application skills

Experience with Microsoft Office products and various call center support programs

Solutions mindset and a real passion for the partner and the traveler experience

Ability to handle situations effectively; to set expectations and deliver information in a positive way

An individual who will take ownership of problem resolution.

Excellent time-management and prioritisation skills

Listens carefully and attentively to others’ opinions and ideas

Listens to others’ perspectives and clarifies meaning before responding

Keen eye for detail and high level of accuracy

Exercise good judgment in decision-making

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.