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L2 Onsite Support Consultant

Amaris ConsultingJapan

19日前

職務内容の詳細

Job description

Mission Description

Provides second-line investigation and diagnosis.
Resolves and closes incidents / service requests as per help desk procedures & allocated timelines.
Escalates unresolved incidents / service requests within agreed timescales.
Ensures tickets are updated at all times until issues are resolved.
Liaises with clients, other IT support groups and 3rd party providers when necessary.
Performs staging of PCs.
Performs IMAC(Install, Move, Add and Change).
Conducts hardware and software maintenance and support.
Troubleshoots and resolves PC incidents and / or VIP requests.
Coordinates with Service Desk for hardware repair.
Assists local Server Team when server maintenance is required.
Special events coverage / Conference support.
Connected Backup client support.
Local network support and / or assists centralized Network team.

Profile Requirement

Bachelor’s Degree in Computer Science or other relevant fields.

Able to read and write in English, can communicate in oral English.

Willingness to work flexible hours when needed.

Good customer interface skills / interpersonal skills.

Understanding of customer satisfaction principles and practices.

Team player.

Consultant • Japan