Sr. Product Manager,, Hardlines B2B Category & Expansion

In the "Hardlines B2B & Category Expansion" division at Amazon, this role is responsible for driving customer satisfaction and sustainable business growth for the overall Hardlines B2B (corporate customer) segment. As a program manager, you will play a key role in the launch phase by :

1. Developing and rolling out search functionalities and product detail pages to deliver the best-in-class experience for our B2B customers in Japan market, and continuously optimizing these features.

2. Strengthening the traffic and growth the Hardlines B2B core projects, especially the MRO program

3. Collaborating cross-functionally with various internal teams such as Amazon Business Sales, Marketing, Operations, Retail and Seller team to solve challenges and build new programs.

Through this role, you will gain valuable experience in creating innovative purchasing experiences for B2B customers and contributing to the development and operation of new programs, as well as driving broad-ranging initiatives in collaboration with US / EU teams. If you want to be a part of creating innovative experiences for B2B customers and contribute to the efficient operation of the program, this is the right position for you. A successful candidate needs to be a customer obsessed, think big, data and fact driven, have willingness to dive deep in areas you are not familiar with, and ability to make difficult tradeoffs when facing conflicts.

• stands for "Maintenance, Repair, and Operation," referring to indirect materials required by a wide range of companies in manufacturing, construction, engineering, automotive, and other industries. The MRO segment includes a wide range of products, such as consumables (PPE, tapes, cleaning supplies), industrial equipment and parts (compressors, pumps, valves), plant maintenance supplies (gaskets, lubricants, repair tools), and construction products (light bulbs, breakers, HVAC filters).

Reference : What is MRO?

Hardlines B2B & Category Expansion」事業部では、Hardlines事業本部全体のB2B(法人向け)ビジネスの顧客満足度向上、および継続的なビジネス成長を担います。このポジションでは、プログラムマネージャーとして、様々な関係各署と協力しながら、1)最高の法人顧客体験を提供するための検索機能・商品詳細ページなどを開発し日本市場に展開、2)それらの継続的な最適化、3)MRO

MROとは

Key job responsibilities

A) 【Planning, implementation, and documentation of product and feature】

Engage with stakeholders across Japan, EU & US to understand and resolve technical challenges, build consensus through documentation (e.g., business plans, requirement specifications) for the development and rollout of product and feature that deliver the best-in-class experience for B2B customers, such as delivery experience & search functionality, and maximize their impact.

B) 【Optimizing search performance】

In collaboration with the technical team, explore solutions to optimize B2B search performance leveraging Gen-AI, and develop associated business plans and documentation(e.g. PFRAQ) as needed to formulate and drive the initiatives.

C) 【Catalog and product information optimization】

Execute optimizations for browse nodes, refinements, and attributes to improve searchability, maximize traffic, and increase purchase conversion rates.

D) 【Engaging and strengthening partnerships】

Engage with both domestic and international partner teams to drive the MRO strategy and collaborate with them seamlessly to launch and optimize new products and features.

E) 【Supporting customer acquisition and engagement strategy】

Partner with the AB Marketing team to develop and execute strategies to acquire new customers and enhance engagement in the B2B category especially MRO. Work closely with key stakeholders such as category teams, product managers, engineers, operations, and AB sales to drive towards ambitious goals for new programs.

A day in the life

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Employee Benefits】

About the team

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