JOB DESCRIPTION
Our Purpose
Title and Summary
Manager, Customer Solutions ConsultantThe position will be part of the Customer Solutions team, and will report to the Vice President, Solutions Architect. The successful candidate will play a crucial role in driving Mastercard’s next phase of growth in Japan – developing compelling ideas and solutions to help customers address growth opportunities.
Key Responsibilities
- Partner frontline sales teams during solutioning to maximize impact to customer
- Collaborate proactively with frontline sales teams together with other cross-functional teams to bring the best ideas and solutions to help customers achieve revenue and growth plans :
o Clearly articulate customer pain points and opportunities
o Develop powerful narratives to address customer pain points and opportunities, leveraging data, insights, best practices
o Create winning engagement approaches, driving differentiation, resulting in stronger customer relationships
Collaborate proactively with key internal and external stakeholders to successfully execute and manage key strategic initiatives Multi-currency product penetrationSupport CSC Lead, Senior Vice President on developing internal and external materials articulating division strategyAll About You :
Experience working for one of the major management consulting firms, or have worked at a payments company in products, solution sales, business development or customer facing rolesPayments, financial services, and technology background would be highly desirableDeep understanding and experience of strategy development, implementation, and problem solving, including project and stakeholder managementHighly collaborative; strong communicator, natural integrator with demonstrated ability to develop and deliver strategies and works as a liaison among key stakeholders to implement the strategyAbility to rally and gain backing from internal stakeholders (including senior managements) in order to build organizational support for the proposed strategyDemonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said dataFluent (above business level, including writing) in both Japanese and EnglishCorporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.