Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
Major Duties and Responsibilities
- Operations / Industry Knowledge
- Customer Service
- Vendor Relations
- Procedure and Productivity Standards Adherence
- Accurate and Timely Billing
- Self Development
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
Qualifications
Bachelor's degree preferred.6 months experience in Ocean ImportEffective interpersonal skills.?Good computer skills (Excel, Word, PowerPoint)Attention to DetailFluent in JapaneseReporting Structure
Ocean Import Lead Agent, Supervisor and ManagerAdditional Information
Expeditors offers excellent benefits :
Annual LeaveHealth Plan : MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus