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Dunhill Business Intelligence & Commercial Operation Senior Manager

Dunhill Business Intelligence & Commercial Operation Senior Manager

Alfred DunhillTokyo, 13, JP
30+日前
職務内容の詳細

KEY RESPONSIBILITIES

Business Intelligence :

  • Design and implement a comprehensive business intelligence strategy to enhance data visibility and accessibility across the organization.
  • Design and implement management tools & KPIs to optimize sales, store & staff performance through a Retail Operations strategy to be implemented globally, establishing excellent retail standards while ensuring compliance with policies, procedures and standards.
  • Review Boutiques and Outlets performances, productivity, space monitoring, staff KPIs, commission schemes to identify opportunities of growth.
  • Lead the development of advanced analytics capabilities, including predictive modelling, data mining, and machine learning.
  • Oversee the creation of dashboards, reports, and visualization tools that provide insights into key performance indicators (KPIs) and business metrics.
  • Collaborate with cross-functional teams, including product, marketing, Retail and finance, to identify data needs and drive data-driven initiatives.
  • Mentor and develop a high-performing team of data professionals, fostering a culture of continuous improvement and innovation.
  • Ensure data governance and quality standards are met to maintain the integrity and reliability of business intelligence outputs.

Commercial Operations :

  • Oversee and manage all company operations, ensuring they are executed in a timely and efficient manner
  • Design and implement operational strategies, plans, and procedures to promote organizational efficiency and effectiveness
  • Coordinate with other department heads to ensure operational alignment with the business strategy
  • Monitor operational performance and make necessary adjustments to meet business objectives
  • Develop and manage operational budgets, financial plans, and resources
  • Drive initiatives to improve customer service and business performance
  • Ensure all operations comply with legal and regulatory requirements
  • Identify and address problems and opportunities for improvement
  • Lead and inspire the team to provide full support to the retail sales team to achieve exceptional customer experience, operational excellence and all sales & KPI results.
  • Ensure smooth and effective dialogue with the stores to improve the daily operations and share the case study of best practice.
  • Manage the store service -related vendor, renew & filing the corresponding contracts. Centralize the purchase order generation in system and the payment settlement.
  • Centralize the store tools ordering and payment settlement. Control the yearly spending according to the budget.
  • Manage the uniform of all store staffs – ordering, distribution & maintenance; and control the yearly budget.

    • JOB CHALLENGES

  • This will require flexibility and adaptability to make sure all the key stakeholders are on board and cooperate.
  • Working with a high degree of integrity and autonomy.
  • Good use of team working to maximise opportunities.
  • Clear, timely and accurate communication and reporting.
  • Ability to work in a matrix organisation.

    • REQUIRED EXPERIENCES

  • S10+ year experience in retail, not necessarily in luxury industry.
  • Proven record of knowledge and expertise in retail operations and business intelligence.
  • Managerial experience in supervising a small team.
  • Strong numerical, analytical and presentation preparation experience.

    • PERSONAL SKILLS

  • An influencer who demonstrates strong capabilities in working in a matrix environment, able to convince people from other teams to embrace his / her projects.
  • Strong analytic and critical thinking skills, with a sense of details. Employ analytical skills and use a data-driven approach to decision making.
  • High problem-solving capability
  • Professional, proactive, and calm when handling challenging situations, open to listening to difference points of view to reach consensus and agreement.
  • Solid communication and interpersonal skills, with the ability to adapt his / her level of communication and details to his / her audience. Ability to present information and ideas clearly, in both formal and informal situations.
  • Excellent project management skills, with the capability to split complex projects in sub projects.
  • Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a “can do” attitude.
  • Use to work in an international environment and capable to sense cultural differences.
  • Fluent in Japanese and English, additional language is a plus.
  • Good knowledge of Asian business would be a plus.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
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    Operation Operation • Tokyo, 13, JP