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Account Manager

Account Manager

Fidel Consulting KKTokyo, Tokyo, Japan
26日前
職務内容の詳細

Appealing Points :

  • Strategic Impact with High-Value Clients : Take ownership of key Japanese banking accounts, driving long-term growth, client satisfaction, and revenue—making a direct impact on both business success and customer relationships.
  • Cross-Cultural Leadership Role : Leverage your bilingual expertise and cultural fluency to bridge teams across Japan and India, fostering global collaboration and playing a pivotal role in multinational business integration.
  • Autonomy and Recognition : Enjoy a high level of autonomy with clear performance metrics (Order Booking, Revenue, EBITDA), while earning recognition through tangible achievements like customer testimonials, stakeholder turnarounds, and account growth.

Job Responsibilities :

  • Serve as primary contact for key banking clients, ensuring satisfaction, growth, and retention.
  • Lead account planning and strategy to drive long-term engagement and revenue.
  • Identify new opportunities and expand services within assigned accounts.
  • Own financial and operational targets for designated accounts.
  • Build and strengthen stakeholder relationships within key accounts.
  • Communicate progress of initiatives to internal and external stakeholders regularly.
  • Conduct strategic account reviews to share insights on usage and service needs.
  • Collaborate across Delivery, Presales, Finance, and Development teams to ensure timely, quality service within budget.
  • Develop tailored solutions, coordinating internal teams to meet customer expectations and account goals.
  • Drive cross-sell and up-sell opportunities to grow revenue.
  • Monitor account performance against KPIs and support improvement initiatives.
  • Assist in preparing review reports, budgets, and maintaining accurate documentation.
  • Act as a cultural bridge between Indian and Japanese teams to foster collaboration.

    • Qualifications :

  • Excellent bilingual proficiency in Japanese and English (business level).
  • Deep understanding of Japanese business culture and etiquette.
  • 12–15 years of industry experience, with a strong background in account management and client partnerships.
  • Proven experience in account mining, sales growth, and achieving revenue targets.
  • Extensive experience in managing Japanese banking clients.
  • Must have lived and worked in Japan for at least 5–6 years, demonstrating adaptability and local market expertise.
  • Strong interpersonal and relationship management skills with a consultative approach.
  • Achievement of Order booking, Revenue, EBITDA Targets
  • Customer Satisfaction (VOC / NPS)
  • Number of testimonials / new customers brought in
  • Number of Customers / key stakeholders moved from red to green
  • Accuracy of budget planning

    • Langauge skills : Business Japanese Level(JLPT N2) and Business Level English

    Company Description :

    It is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas.

  • Skillset Required : Japanese JLPT N2, Order Booking, EBITDA, banking accounts, stakeholders
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    Account Manager • Tokyo, Tokyo, Japan