Customer Success Manager (Remote - Japan)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Customer Success Manager in Japan .

This is a unique opportunity to join a high-growth company as a Customer Success Manager, where you'll be the main point of contact for strategic customers, ensuring their satisfaction and long-term success. You will guide clients through their journey using a cutting-edge cybersecurity platform, helping them achieve their goals through proactive support and relationship-building. Acting as the voice of the customer internally, you'll coordinate with support, product, and sales teams to deliver outstanding results. This role combines strategic account management with strong interpersonal and organizational skills in a fast-paced, dynamic environment.

Accountabilities :

• Serve as the primary contact for top-tier customers, managing relationships at all levels, including C-suite stakeholders
• Own customer retention and satisfaction, ensuring a high standard of service and engagement
• Guide customers through a tailored adoption journey to achieve their business objectives
• Proactively monitor customer health metrics and resolve challenges to maximize value
• Align internal teams to deliver a seamless customer experience across departments
• Share product and industry expertise to support adoption and ongoing usage
• Identify growth and upsell opportunities through regular strategic engagements

Requirements

Benefits

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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