Outlet Manager - Japanese Restaurant / アウトレットマネージャー - 日本料理レストラン

Job Description

below.

Fluency in Japanese is a requirement for this role.

Job Summary

The outlet Manager will oversee and manage the daily operations of the Japanese restaurant.

Essential Duties and Responsibilities

Administration

Preparation and update of Operations Manuals

Conducts regular meetings and ensures that briefings and meetings are effective and conducted as necessary.

Liaises with Culinary Division.

Guest Satisfaction

Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.

Maintains positive guest and colleague interactions with good working relationships.

Operations

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where　appropriate.

Manages that all Food and Beverage Fundamentals are introduced, implemented and consistently maintained.

Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Reviews and updates (in coordination with Chef) all aspects of Events Managements.