【福岡】レベル1 ヘルプデスクアナリスト

1のヘルプデスク技術者は、 着信した電話での、一般的な業務 アプリケーションに関する技術的な支援 や質問に対し、その問題解決や回答を行う導く 責任があります。 お客様 の ケア、品質基準 の遵守 、および報告 等の一貫した 考え方 は、 このポジションの重要な資質となります。また、状況に応じ 変化する優先順位 や、 ワークフローの 変更に 迅速に適応する能力 が求められます 。すべてのヘルプデスク技術者は、ヘルプデスク 部門の ビジネスニーズに合わせて 変化していく 必要があります。

About HCL :

Founded in 1976 as one of India's original IT garage start-ups, HCL is a pioneer of

modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies - HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $ 13.8 billion as of 12 months ending December 2024 with more than 220,755+ employees from 140 nationalities operating across 60 countries, including over 500 points of presence in India.

About HCL in Japan

For nearly two decades, HCL has helped over 40 Japanese companies through account outsourcing, modernization of legacy systems, optimizing costs, improving business processes, and transforming their businesses. As one of the established software companies in Japan, HCL’s primary objective has been to enable the global growth strategy for brands in the region. Our product localization services help software development companies in Japan tailor their products to the requirements of foreign markets. Our value engineering and re-engineering services help redesign products to cater to emerging markets

For further information, visit

Online interview by default, if required minimal face to face interview.

Measures against passive smoking】

Designated smoking area mostly outside the office building 応募条件 必要スキル

MS Office, アプリケーション、Windows オペレーティングシステム、およびインターネットブラウザ等のアプリケーション等の知識