F&B Guest Relations Officer

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

The Four Seasons Hotel Kyoto is looking for an F&B Guest Relations Officer in Food & Beverage. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

Responsibilities

The F&B Guest Relations Officer is the guest’s first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences.

Maintain a harmonious and professional relationship with co-workers, su pervisors and all departments.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Seat and allocate reservations to each meal period, guests promptly at a table pre-set for the number in the party and according to guest preference, special occasions.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Work harmoniously and professionally with co-workers and Supervisors.
• Good communication with Chefs.
• Informing management when VIPs visit the outlet.
• Assist in other areas of the department as needed.
• Set up host and hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
• Table solution management.
• Menu updates and Menu upkeep.
• Inventory of all stationaries.
• Go beyond guest expectations creating memorable moment.
• Take care of guest’s belongings, manage the cloak room.
• Manage guests lost and found following procedures.
• Perform any additional duties as assigned by the Director of F&B.

Language : English (Business Level) and Japanese (Business Level)

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto will be the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists will be featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel will have a spa and fitness centre with a pool, and four food and beverage concepts. There will also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 94 hotels and private residences in major city centers and resort destination in 38 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect : You will……

Be a champion of the Golden Rule : Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Successful candidates must possess legal work authorization for Japan.