Customer Service Specialist

FARO is an imaging company - and an  imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Customer Service Specialist, located in Nagoya, Japan.

How you will make a difference @ FARO

The Customer Support area is responsible to support customers and resolve their problems using the company’s products as concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products.
• Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders.
• Achieve the highest standards in first contact resolution and customer satisfaction.
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system.
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain.
• Point of contact for Channel Partner and Distributor support to all non-technical related inquiries.
• Manage and maintain the Loaner stock, arrange product collections and deliveries. Follow due dates to fulfill customer expectation.
• Process data related to customers or sales and maintain given customer database.
• Perform duties assigned by superior from time to time.

This position requires

FARO offers

Inclusive

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork,   honesty and openness as a way of life in conducting our business.