OESLと顧客とのインターフェイスとなり、顧客にとって価値ある / 信頼されるコンタクトパーソンとしての役割を担って頂きます。
OESL関連部署と顧客工場の品質部門とのファシリテーション＞
- OESL工場／分析センターへの返品部品の移送を調整し、該当する場合は返品データベースへの登録
- CQM関与へのアプローチと調整
The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.
For this purpose he / she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments / plants regarding sorting actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.
Main tasks could be as follows but not limited
Establishes a trusting relationship with the customer’s plant engineers, line operators, quality departments, logistic departments and customers service organizations in all assigned customer plantsPerforms regular proactive visits to relevant customer locations at a frequency agreed with the customer.Operates as the initial direct contact and response person to customer’s complaints (if applicable).Coordinate activities of external Quality Service Providers in relevant plants of assigned customersCoordination of sorting or (if applicable) rework actions at the customer facilities and implements immediate actions to minimize customer disruption.Provide a true reflection of the customer plants perception of CT OESL’s quality performance by customer plant specific Performance Monitoring and information to internal stakeholdersProvides quick and accurate feedback to the manufacturing plants and if applicable to the Segments regarding quality / manufacturing issuesCoordinates the transfer of return parts to relevant OESL plants / analysis centers and, if applicable, registers complained parts in the return database.Engage Plant Quality and CQM when an escalation is imminent and when Plant Quality needs to be on-site at Customer to handle critical situations.Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs.Support of product changes, customer plant trial runs and of safe launch activities at customers facilities.5年以上の職務経験、またOEM顧客との直接取引経験を有すること
IATF要求事項の知識
Graduated in automotive engineering, mechanical / electrical engineering or equivalent education as a technician, ideally with additional business skillsFluent in English and native language of assigned customer plants (written and spoken)More than 5 yeas of professional experience in automotive business with direct OEM customer contactProject and / or process experience is a plusKnowledge of Quality requirements and tools for assigned customers (incl. reporting / score cards)Knowledge of general quality methods and toolsKnowledge of IATF requirementsCommunication skills (incl. Negotiation and conflict resolution techniques)Planning and organizational skills