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CX Operation Manager - Start-up Tech up to 11M JPY
Daijob日本 東京都30+日前
職務内容の詳細10+ years of experience in customer service management, ideally within startups or tech-driven environments Proven track record in vendor and center setup, with strong operational leadership skills Ability to analyze data to improve customer experience and service KPIs Comfortable working in a fast-paced, global platform environment Native-level Japanese, fluent in English; Korean language skills a plus. Up to 11M JPY + RSU + Bonus Hybrid-work setup
Oversee daily operations of a customer service center, including team management, hiring, vendor coordination, and performance reporting. Leverage over 10 years of experience to improve service metrics through data-driven strategies.
Description
What you'll do :
- Lead hiring, training, and team setup for a rapidly scaling customer center
- Manage vendor partnerships and communication to maintain service quality
- Monitor and optimize performance metrics, ensuring SLA targets are met
- Drive process improvements through data analysis and operational insights
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
Profile
What we're looking for :
Job Offer
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. 企業について
Start-up E-commerce platform 英語能力 日本語能力 年収
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Manager • 日本 東京都