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Guest Relations Executive

Guest Relations Executive

The Peninsula TokyoThe Peninsula Tokyo
16日前
職務内容の詳細

The Peninsula Tokyo offers NEW SALARY AND BENEFIT

General Staff JPY302,100～

Supervisor JPY362,500～

Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Guest Relations Executive to achieve the company’s objectives and create a memorable guest experience

  • Work for a highly prestigious hotel in Guest Relations Team.
  • Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages.

Key Accountabilities

  • Actively engage with guests and provide personalized service using the Peninsula Service Principles to all arrival, in-house, and departing VIPs / other guests
  • Greet and escort guests for in room check in for VIP & car booking arrivals with accuracy
  • Maintain thorough knowledge of hotel offerings, including hotel’s policies and procedures
  • Execute profile maintenance in accordance with company data standards, including updating and merging of existing guest profiles
  • Coordinate with hotel departments in matters regarding input, sharing, and retrieval of guest related data and information.

    • General Requirements

  • Comprehensive understanding of hotel operations, systems, technology, and VIP service. Strong verbal and written communication skills. High attention to detail. Ability to multitask and manage time efficiently.
  • 2+ years of experience (Preferably Guest Relations / Front Desk background)
  • Diploma or University Degree
  • Knowledge in hotel Property Management System (PMS) and Microsoft office

    • Cultural sensitivity and high emotional intelligence. Discretion and confidentiality in guest matters. Ability to communicate effectively. Flexibility in working various shifts, including evenings, weekends, and holidays.

    Benefits We Offer

  • Social Insurance (Employment Insurance, Worker’s Accident Compensation Insurance, Health Insurance, Employee’s Pension)
  • Transportation Allowance (Subject to company policy; up to JPY 30,000 / month)
  • Comprehensive Training and Talent Development Program (Overseas training opportunities)
  • Retirement Plan (2% of company contributions in addition to a company match up to 2% of employee contributions, a total of maximum 6%) (Upon completion of 3-year of service)
  • Group Life Insurance
  • Regular Days-off / 119 days per year
  • Life Work Balance Leave / 3 days per year
  • Paternity Leave / 5 days
  • Complimentary Staff Restaurant (3 meals per day)
  • Complimentary Uniform Laundry and Dry Cleaning for Business Attire
  • Employee Recognitions (Long Service Award, Model Employee Award and etc.)
  • Employee Events (Staff Party, Family Party and etc.)
  • Employee Discounts on Peninsula Boutique, Restaurants and Bars
  • Complimentary Accommodation at Peninsula Hotels (Applicable to permanent employee who completed 1-year of service)
  • Welfare Club (Relo Club)
  • Complimentary Bicycle Parking (On site)
  • Employee Dormitory (Subject to availability)

    • We are delighted to receive your resume for further consideration.

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    Executive • The Peninsula Tokyo