Product Manager, Client Service Development Section - Business Support Development Department (BSD)

Description

Business Overview

Rakuten Group, headquartered in Japan, serves approximately 100 million customers in Japan and over 1 billion globally. We offer more than 70 diverse services across various sectors, including e-commerce, payment services, financial services, communications, media, and sports.

Department Overview

The Business Support Department within the Commerce & Marketing Company is responsible for a portion of the Rakuten Merchant Server (RMS) – an ASP service provided to merchants on Rakuten Ichiba – as well as various applications that support the business staff who operate Rakuten Ichiba both domestically and internationally.

Specifically, our section develops, operates, and provides systems for Rakuten Ichiba merchants, including chat functionality between merchants and Rakuten, and between merchants and shoppers, as well as data analytics systems that visualize data on merchant operations.

For this position, we are seeking a Product Manager to manage and operate the systems mentioned above.

Position : Why We Hire

We are hiring due to a staffing vacancy.

Position Details

As a Product Manager, you will be responsible for the delivery of one or more of the features for Rakuten Ichiba merchants, including creating the vision and roadmap for these services, proposing improvements, defining specifications, conducting UAT, and providing user education :

• Actively identify issues, analyze data, set KPIs, define requirements, and create roadmaps in collaboration with stakeholders. Prioritize feature development based on strategy and release features at the appropriate time.
• Improve services based on customer feedback and data.
• Guide the team to adjust project goals and achieve a sufficient level of quality.
• Collaborate with cross-functional PDM / PJMs and internal PJMs / Engineers to control project scope, budget, and release timing.
• Enable smooth communication among team members and provide timely updates on status, issues, risks, and performance to management.

Work Environment

The Client Section is divided into three groups based on roles : DEV / PJM, PDM, and SRE.

The PDM and DEV / PJM teams collaborate to develop and operate the services mentioned above.

Since our offices are located in Tokyo, Osaka, and Sendai, remote communication may be required depending on the service.

Mandatory Qualifications :

Desired Qualifications :

Others Information :

Additional information on Location

Tokyo

engineer #productmanager #commerce

Languages :

Japanese (Overall - 4 - Fluent)