International Vendor Manager, Japan Global Outsourcing

Earth’s Most Customer Centric Company is seeking an exceptionally talented individual to join our Amazon Customer Service (CS) team within Global Outsourcing (GO). Our team manages a network of outsourced contact center vendors to provide CS frontline support capacity, flexibility, and a cost benefit while delivering exceptional experiences to Amazon’s customer base.

We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager for Japan. This leader will manage external vendor relationships, drive operational excellence and innovation, and collaborate with other Amazon teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a broad range of stakeholders and requires a superior self-directed individual with attention to detail and great organizational skills.

The ideal candidate will draw from their 6+ years’ work experience in Business Process Outsourcing (BPO) account management or Operations Management to manage contact center key performance indicators (KPIs), demonstrate their ability to manage relationships, think strategically, drive process improvements, and make data-backed decisions in a high-stakes, high-speed environment.

• International / Domestic travel required.

Key job responsibilities

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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