service engineer

Do you want to be part of a business that genuinely values  entrepreneurialism ,  innovation  and  individual accountability? We  focus on our customers  and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Summary Statement :

The Service, Technical Support Engineer is responsible for working service activity such as calibration, repair in the service lab or customer site. This position requires skill of handling Semi equipment or science related equipment. Our business areas are Industrial such as Semiconductor, Pure Water System, Chemical and Life Science such as Pharmaceutical. The position is tasked with assuring customer satisfaction through timely and efficient maintenance and repair as a service engineer, technical-depth support on post sales technical matters as a technical support engineer. The position focus is customer satisfaction and continual improvement in the quality of our products and services.

• Note : Service and Technical Support Engineering is positioned as one of the strategically important sections at PMS for future business growth. PMS Japan, therefore, is working to reinforce the section. A selected candidate will be educated and trained at other PMS regions outside Japan as well as in Japan.

ESSENTIAL FUNCTIONS :

1. Must be capable of understanding instructions for repair and calibration in English.

2. Develops troubleshooting and repair skills

3. Controls work flow, quality, priority of work, and determines methods and sequence of operations

4. Works with USA team to harmonize and to optimize work procedures, and throughput. Able to deliver message in English

5. A good team player focused on customer satisfaction and quality, with a sense of urgency

6. Analyzes repair results, coordinates test methods and procedures.

7. Evaluates and approves job estimates prior to distribution to the customer.

8. Assists in directing team toward focus on customer satisfaction, maintaining less than 7-day turnaround time on units, achieving 100% out of box quality, performing application testing, as well as other departmental Key Performance Metrics.

9. Acts as a liaison between customers and various departments.

10. Leads in the development of a world-class customer service department, promoting customer relations, and working to continuously improve levels of customer satisfaction.

11. Understands and meet quality system requirements.

12. Supports and generates new ideas to improve performance and profitability of department.

13. Adheres to company safety practices and policies.

14. Manages corporate compliance guideline and code of business ethics.

15. Understands Service Matrix to manage Service Performance.

16. Researches customer problems and complaints

17. Provides frequent communication to the service manager regarding status of the service center.

18. Other duties as assigned.

Job description service engineer PMS Japan December 2018 ver.1.3

Qualifications :