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Head of Client Funding, Reporting & Referrals Experience

Saxo BankTokyo, Japan

18日前

職務内容の詳細

Responsibilities

Act as the liaison between global and local teams, promoting journey interests and ensuring alignment of local priorities with global capacity. Collaborate with Institutional & Other Local Journey Owners to support all client types.
Client Journey Enhancement : Implement global rollouts and locally identified improvements, applying insights from dashboards to improve conversion rates and client satisfaction. Monitor key performance indicators to drive enhancements.
Optimization Meetings : Run local meetings to prioritise initiatives and align with HQ and stakeholders, ensuring seamless execution of tasks based on analysis and learnings.
Ensure local client experience adheres topliance guidelines and local standards, contributing to business requirements, UAT, and translations for local flows.
Payment Operations : Support local RMs, clients, and relevant functions by understanding global payment procedures and rules.

Requirements :

Bachelor's degree in business administration, finance, marketing, or a related field.

5-8 years of relevant experience in client journey / business management, ideally within the financial services industry.

Strong analytical skills for data analysis and performance metrics.

Project management expertise, including running optimization meetings and managing initiatives.

Excellent verbal and writtenmunication skills in English tomunicate with stakeholders and partners from other offices.

Familiarity withpliance guidelines and local AMLpliance requirements.

Collaborative approach with cross-functional teams.

Client-centric mindset with a focus on enhancing client experiences.

Adaptability and problem-solving skills.

Relevant certifications in project management or data analysis are advantageous.

Continuous professional development in client experience or journey management.

Japan Securities Dealers Association (JSDA), Sales Representative - Level 1, 2 certifications will be a big plus

We get curious people invested in the world

When you work at Saxo, you be a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and be part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don't just offer a job - we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better! Job ID R-16574

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Of Funding Reporting • Tokyo, Japan