Technical Consultant (WMS)

What you'll do :

• Be able to understand customer issues and take appropriate actions to resolve the same
• Own and resolve all cases for global customers, adhering to defined SLA’s
• Document learnings and create knowledge articles for repeated cases
• Replicate and maintain customer environments
• Maintain knowledge of customer solution and customization
• Create and Present webinars for customers
• Participate in SIG forums and share expertise with customers
• Maintain sense of urgency and swiftness with all customer interactions
• Act as Technical / Functional POC for all cases
• Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
• Utilize instant messenger and other tools to collaborate globally
• Ability to work in shifts and be flexible with the timings
• Meet organization and team level goals
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
• Interact with internal and external stakeholders and reports to management
• Identify areas of improvement and scope of automation on routine tasks or activities
• Undertake KT for customer transitions, validate transition checklist
• Help in meeting team level goals and be a team player
• Improve Customer Satisfaction through departmental metrics
• Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
• Identify areas of improvement and scope of automation on routine tasks or activities

To be successful in the role, you'll need :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.