Sales Support Coordinator

Job Title : Sales Support Coordinator

Location : WM Japan, 4-23-21 Ukima, Kita-Ku, Tokyo, Japan, 115-0051

Location Type : Hybrid

Website : Group :

When you join Watson-Marlow Fluid TechnologySolutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on :

We are looking for an organized, efficient sales support to be responsible for administrative duties and assisting the sales department in gaining and maintaining customers. The sales support will respond to customer complaints and queries and will ensure that all orders are processed in a timely and right manner.

To be a successful sales support specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.

Tasks :

• Support the sales staffs and ensure the sales team is on track to meet mon-end goals by processing and completing orders, managing shipment and local delivery timely to customer, controlling backlog and stock availability;
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems;
• Review pending orders and specific customer request to ensure excellent customer service and customer experience;
• Keep line manager informed of any issues affecting month-end goals of sales team;
• Manage inventory and control stock level efficiently by balancing with supply and demand on one side and costs on the other;
• Submit the scheduled and on-demand reports punctually;
• Control data governance sufficiently and efficiently to make all necessary data available and ready to the line manager and sales staffs upon request;
• Maintain an accessible and organized filling systems for sales and administrative professionals;
• Handle all administrative duties;
• Generate and process new sales leads as necessary to support sales team;
• Arrange appoinments with customers and sales team;
• Maintain a cheerful attitude with answering all inbound customer’s calls and addressing customer or sales team needs;
• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction;
• Follow up with customers to make sure that they are satisfied with a particular product and service;
• Establish active communication and engagement with all other departments to help out where necessary;
• Collaborate effectively with the sales team;
• Arrange travel and accommodations where necessary;
• Expenses control;
• Exert attention to detail;
• Suggest sales process improvements;

To be successful in this role, you will need :

Required Qualifications and Requirements :

Desired Qualification and Requirements :

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including :

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include :

Learn more at .

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.