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Field Technician - (Japan)

Field Technician - (Japan)

ActioNetOkinawa, Japan
16日前
職務内容の詳細

Description

ActioNet is looking for a   Field Technician (Tier I-V)  with an  Active Secret Clearance  for the Defense Program, located in Japan (Misawa , Yokota AB, Kadena). The Field Technician will provide support to end users on a variety of issues.

Start Date Expected : TBD 2025

Responsibilities

  • Identifies, researches, and resolves technical problems.
  • Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
  • Aids in asset management of on-site devices.

Responds to and diagnoses problems through discussion with users.

  • Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
  • Interacts with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.

    • Qualifications

  • Bachelor's Degree and at least 12 months of experience for Entry Level Role. Please NOTE : 5+ years of experience considered in Lieu of Degree.
  • Bachelor's Degree and2-6 years of system administration experience for Mid Level Position .Please NOTE : 5+ years of experience considered in Lieu of Degree.
  • Bachelor's Degree and10+ years of system administration experience for S enior Level Position .Please NOTE : 5+ years of experience considered in Lieu of Degree.
  • DoD Secret clearance.
  • Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent certification.

    • ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

    What's in It For You?

    As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

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    Japan • Okinawa, Japan