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Intern - Haneda Airport Operation Customer Service

Intern - Haneda Airport Operation Customer Service

United AirlinesTokyo, Tokyo-To, Japan
4日前
職務内容の詳細

Description

Internships are available for a start date of August 1, 2025. Duration 1-2 months.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities :

This internship program provides current university students with hands-on customer service experience. Interns will support airport operations at HND Airport in Japan and work alongside full-time staff in real-time customer-facing environments. The program aims to cultivate a deeper understanding of airport service operations and quality customer service.

  • Check-in counter operations

Kiosk Assist

  • Support Bag Drop Acceptance
  • Lobby Support
  • Announcement
  • Gate guidance and boarding support

    • Gate Support

  • Searching Customers
  • Connection Escort
  • Flight Disruption Handling
  • OSS Support
  • Announcement
  • Arrival support

    • Baggage Claim Area Support

  • Baggage Irregularity Handling (Delay and Damaged Bag)
  • Assistance for passengers with special needs

    • Travel Ready assistance, documentation, VISA, ESTA / ETA etc.

  • Handling inquiries, including in English

    • This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

    Qualifications

    What’s needed to succeed (Minimum Qualifications) :

  • Must be a university student
  • Communication skills
  • Ability to work under time constraints
  • Customer service mindset
  • Teamwork and adaptability
  • Must be legally authorized to work in Japan for any employer without sponsorship
  • Must have permanent residency in Japan
  • Must be fluent in English - intermediate or higher (written and spoken)
  • Must be fluent in Japanese (written and spoken)
  • Successful completion of the interview is required to meet the job qualification
  • Reliable, punctual attendance is an essential function of the position
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    Intern • Tokyo, Tokyo-To, Japan