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Customer Success Manager Tokyo Job

Customer Success Manager Tokyo Job

Fidel Consulting KKTokyo, Tokyo, Japan
14日前
職務内容の詳細

Position Name : Customer Success Manager Tokyo Job

Annual Salary : 4  Million and Above

Responsibilities :

  • Schedule creation from implementation to operation, project
  • progress
  • User training (guidance)
  • Accompanying clients to the state they want to achieve (business design, internal digital transformation, etc.)
  • Providing internal feedback on client requests and acting as a link between each department of the company and clients
  • Creating manuals, FAQs, tutorials, etc. (Text writing, PPT material creation, video creation, etc.
  • Processing data for clients (handling Excel and CSV files)

Customer Success Manager Tokyo Job Qualification :

  • Experience in customer negotiations and progress management regardless of job type or industry
  • Communication skills to build good relationships with BtoB clients and coordinate with relevant
  • departments
  • Experience in the real estate industry (knowledge and experience in real estate management and brokerage, and experience in operating the core
  • systems used by real estate companies will be preferred)
  • Experience in B2B sales, consulting, director, etc. (especially experience in customer success, planning, and operations will be preferred)
  • Experience in operations at a SaaS company
  • Experience in solving client problems, such as solution sales and consulting
  • Analysis and report writing skills that address client issues, and logical proposal writing skills
  • Experience using and implementing SaaS products and web services within the workplace

    • Japanese language : Fluent level japanese (JLPT N1) and business level english.

    Company Description

    Company based on its technological capabilities and is engaged in internet marketing businesses such as the CPI ad network for iOS / Android apps, the reward ad network, and SEO, SEM, Facebook ads, and Twitter ads support. Client also releases games, tools, and information apps as its own media. The number of apps released has already exceeded 500. (Almost all of them are not listed on the company's website.) In addition, we are currently creating a new business department and developing our third pillar of business following SEO and ad networks.

  • Skillset Required : Japanese JLPT N1, SaaS , internal digital transformation, excel skill, CSV
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    Manager Tokyo • Tokyo, Tokyo, Japan