JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
English as following
CEM）をサポートするサービスを提供し、現場でのクライアント業務（必要に応じてバックフィルとして）を管理し、プロジェクトマネジメントやサービスデリバリーを含む関連するセールスやコンサルティングの機会を追求する人を募集する。
FMチームのバックアップとして以下の業務に従事する。
- JLLとクライアント間のSLA（サービスレベルアグリーメント）に基づくサービス提供
- SOP）の作成と維持管理
- SOPおよび関連資料の遵守
- PPM）プログラム、ベンダーのサービス契約およびJLL社内によるメンテナンスと修理
- JLL基準に沿った質の高い作業を提供
- 24時間365日の緊急コールサポートと現場立会いの提供
- SPOF、Tier分類の遵守、運用リスクなどのサイトレビューへの参加
- WDAセールスチームと協力し、社全体の営業チャンスの拡大と業務を取得する
- WDAがより良い組織となるための様々なソリューション、提案、ベストプラクティスの提案と実施する。
- IoTやAIなど）を積極的に検討する。
- 3年以上の経験
- PE(米国)、CEng(英国)、建築設備士などの専門資格保持者、またはそれに相当する資格保持者
- CEM、継続的改善イニシアティブ、顧客とのコミュニケーション、技術レポートの経験。
MAJOR RESPONSIBILITIES
The candidate will be experienced in providing outstanding services in support of Engineering and Critical Environments Management (CEM), proactively leading and managing onsite Client account activities (as backfill when necessary) and pursuits related sales and consulting opportunities, including project management and service delivery.
Engineering Support (Client Onsite Backfill)
Support the Work Dynamics sales team to find new business opportunities.
Management of direct / indirect staff in the performance of onsite engineering services and related programs.Service delivery in accordance with a Service Level Agreement (SLA) between JLL and Client.Initiate and maintain a system to measure quality of service performance.Preparation of internal / external engineering service reports.Develop and maintain Standard Operating Procedures (SOPs) for engineering services and critical environments.Compliance with all SOPs and related controls.Proactively address deficiencies where necessary, provide technical training, quality control and instruction of best practicesProvide emergency / non-emergency response support for engineering related incidents, including incident reporting, status updates, trouble shooting, root cause analysis and resolution to Client satisfaction.Planned Preventive Maintenance (PPM) programs, maintenance and repair via vendor service contracts or JLL self-delivery.Review the maintenance / service scope of M&E Contractors to deliver quality work practices in line with manufacturer recommendations and JLL standards.Management and maintenance of as-built drawings and O&M manuals.Building power down management of required activities, schedule and related reporting.Implementation and management of Risk and Safety work practices to reduce any interruption to operations.Manage engineering related budgets.Innovation programs and processes that reduce engineering and utility related costs, increase productivity and result in savings and achieve measurable improvements in energy consumption.Completion of Client engineering-related project works, including coordination with contractors / vendors.Provide 24 / 7 emergency call support and site attendance as required.Ensure all staff and vendors employed in critical facilities are properly trained and accredited. Ensure strict adherence to all working policies and procedures.Initiate and / or participate in site reviews including maintenance standards, equipment replacement, security, change control, single points of failure, adherence to Tier classification and operational risk.Ensure completion of, and compliance with, audit processes.Assess critical failures and determine preventative actions to make safe, identify, analyze, rectify and report on improvements.Sales and Consulting
Pursue related sales opportunities working with the Work Dynamics Sales Team.As a direct revenue generator, perform related project management and consulting service delivery in accordance with agreed Client requirements.Financial
Manage project finances for capital projects within targeted percentage of budgetIdentify cost savings on all projects. Meet firm’s goals for cost avoidance / savings.Submit timely cost and schedule change requestsAccount Management (if needed)
Provide the delivery and management of transition before of operational launch within the required timeline and budget.Provide the client / team management as a temporary backfill until new manager will be assigned.Others
Propose and implement various solutions, recommendations and best practices for Work Dynamics Account Management to be a better organizationProactively consider new operational approaches (e.g., IoT and AI) to build out a future business model.CANDIDATE SPECIFICATION : KEY SELECTION CRITERIA
Experience
University degree in mechanical / electrical engineering or other related engineering discipline.3 years plus experience in facilities management, critical engineering and / or building services.Ideally a professional qualification holder such as PE (USA), CEng (UK) or local equivalent.Excellent people skills and ability to interact with a wide range of client and vendor staff.Experience in CEM, continuous improvement initiatives, client communication and technical reports.The person we need will be :
Confident, clear and comfortable in communicating with good presentation skills.Self-motivated; confident & energeticWorks across different organizations and prioritize activities accordingly.Ability to effectively deal with stressful situations.Flexible – able to adapt to rapidly changing situations.Strongly goal-oriented – focuses on meeting all performance targets.Team player – cooperates and works well with others to meet targets.Location :
On-site –Tokyo, Japan
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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